Microsoft has provided instructions for a mistake after a Windows 11 update. There are problems with login for many users.
The April update for Windows 11 and Windows Server 2025 (KB5055523) was released on Tuesday, which leads to registration problems with Windows Hello for some users. Microsoft confirmed these errors in an official support document. According to Microsoft, the error occurs when the system has been reset locally and the option was chosen to keep your own files.
This is the first time that an update from Windows 11 ensures such difficulties. Microsoft recently had to give up a different problem after several unsuccessful solutions.
Microsoft describes two typical error messages that can occur: “Something went wrong and your PIN is not available. Click here to set up your PIN again” and “Unfortunately an error occurred during facial recognition”.
Login problems with Windows 11: This is how you can register again
Affected users have the option of reconciling their PIN or setting up facial recognition via the settings to fix the problem.
Instructions for registration with PIN:
- Follow the request “Set my PIN” on the registration screen to register again via Windows Hello.
Steps to register facial:
- Register again with the Windows Hello face recognition.
- Navigate to settings> Accounts> Registration options> Face recognition (Windows Hello) and select “Set up”.
- Follow the instructions on the screen.
