The consumer advice center warns DHL customers of new fraud attempts. If you react incorrectly, you risk the loss of sensitive data.
- In the video above: Lost shipment number – what to do?
In recent times, many DHL customers received emails with the subject “Your delivery could not be delivered”. These messages require the recipients to check their delivery address, since there are supposedly discrepancies such as an incomplete or incorrect address.
However, caution is advised: the sender threatens to return the delivery when not correction.
Consumer center warns of phishing attacks
The consumer center urgently warns of such phishing attempts and gives valuable tips to protect itself. Typical indications of fraudulent emails are:
- suspicious sender addresses
- General saluties like “good afternoon”
- Embedded links in the message
In order to verify the authenticity of such messages, it is recommended to check the shipment number. Suspicious emails should be stored unanswered in the spam folder in order to reduce the risk of a cyber attack.
Check delivery problems: Avoid answers to suspicious emails
Fraudsters try to gain trust with deceptively real emails. However, users should never react to such messages without being asked. Instead, it is advisable to visit the official DHL website or the DHL app in order to safely check any delivery problems.
These platforms offer the opportunity to determine whether the request actually comes from DHL. It is crucial to pay attention to the authenticity of the sender with every communication in order to protect itself from fraud.
