In Germany there are currently far-reaching network disorders in many cities that affect both Internet and mobile services. Users report connections, slow data transmission rates and complete failures. Super markets are also affected. FOCUS Online says what those affected need to know.
According to the “All disorders” and “Imonitor” fault pages, Netcologne's customers are particularly affected in several pre -selection areas. There are currently massive restrictions in the Cologne area. Netcologne speaks of a “major disorder” on request.
In bakeries, supermarkets and restaurants, no card payment is possible because the payments cannot be transmitted to the servers. EDEKA merchants in Cologne confirmed this on the request of FOCUS Online.
The Cologne police warn on social networks that the failure also affects the emergency numbers 110 and 112 and may not be available to some of the people affected.
Last Tuesday, retailers in Baden-Württemberg and Bavaria reported individual problems with card payments. However, these individual cases seemed to be limited to a certain provider of card readers who were unable to establish a connection to the server at short notice.
The current disorders in the Cologne area and cities in North Rhine-Westphalia, on the other hand, are more far-reaching and affect households directly.
Customers comment on data transmissions, connections and high waiting times.
Those affected can do that
Stay calm. Disruptions occur every now and then.
First check whether the disorder may be caused by your own devices. Restart your router or modem and check the wiring.
If the restart does not bring improvement, contact your provider's customer service. Many providers provide information on current disorders on their websites and provide information on the problem.
If you shop in the supermarket, keep in mind that card payment may not be possible. In this case, you should first stock up with cash.
