Large vs small: podcast highlights business attitudes to insurance
2 June 2022
The second episode of our particular podcast sequence targeted on this yr’s Vero SME Index report has been revealed.
The recording, which you’ll hear to right here, compares attitudes in direction of insurance and brokers at bigger and smaller companies.
Hosted by Insurance Information MD Andrew Silcox, the episode faucets into the experience of Nationwide Supervisor at Lockton Australia Tony Meakin and Government Supervisor Business Underwriting at Vero Corinne Richardson.
The Index exhibits that giant companies report a 96% satisfaction charge with brokers and, whereas SMEs are more and more supportive of their relationship with their dealer, their satisfaction charge is 14% decrease.
“Experience” is the rationale 87% of huge companies give for utilizing a dealer, in contrast to simply 65% of SMEs.
Mr Meakin says all companies ought to faucet into dealer experience.
“However you would be shocked that so many patrons are left with off the shelf merchandise and options and when it comes to claims, they’re both actually troublesome to navigate, or simply plainly not match for objective.”
The Index discovered 39% of huge companies reported no contact with their dealer previously yr, in contrast to 28% for SMEs – one thing which shocked Ms Richardson.
“We all know communication is essential in constructing consumer relationships. So, a 12-month window with no contact in any business is shocking.”
Produced by insuranceNEWS.com.au in affiliation with Vero, the sequence will function two extra episodes, specializing in claims, and managing dangers. Episode one was about dealer worth, and could be listened to right here.