Mitchell, a technology and information provider for the property-casualty claims and collision repair industries, has announced that insurance company Lemonade has selected its claims workflow, automation and total loss products to support Lemonade Car, the insurer’s latest product offering.
Lemonade Car launched in Illinois in November 2021 and later expanded to Tennessee and Ohio. The offering is set to continue to roll out nationwide. Lemonade Car offers perks for safe and environment-conscious drivers, including discounts for low-mileage drivers and environment-friendly electric vehicles and hybrids. The Lemonade app uses telematics to measure how often and how safely customers drive. It also provides roadside assistance, real-time crash detection, and dispatch of emergency services.
Mitchell’s claims management platform will assist in Lemonade’s delivery of an efficient, digital claims experience for its auto policy customers. Mitchell will provide the automation and online delivery of auto physical damage claims management functions, including loss reporting, loss profiling and triage, and damage appraisal. Lemonade will also utilize Mitchell’s auto casualty injury claims processing services to automate both first-party auto and third-party liability claims.
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“We’re honored to support Lemonade’s entry into the auto insurance market,” said Debbie Day, executive vice president and general manager of Mitchell’s auto physical damage division. “At Mitchell, we continue to invest in the development of innovative, cloud-based solutions that are designed to allow our customers to work more efficiently while meeting consumer expectations for an automated, digital claims experience. Our auto physical damage and casualty solutions help carriers like Lemonade scale quickly as they bring best-in-class offerings to market.”
