Podcast series launches to bring in-depth broker insight

A brand new series of podcasts specializing in the detailed findings of Vero’s newest SME Index has been launched.

The primary episode, highlighting broker worth and that includes the observations of Vero’s Strategic Relationship Supervisor Kathy Platakis and Resilium MD Ben Hastie, could be accessed right here.

This 12 months’s Index, which surveyed 1500 companies, finds that rising numbers of SME homeowners are utilizing brokers for some dangers, however going direct for others.

In 2018, 27% of the companies surveyed have been so-called “heavy customers” of a broker, whereas 42% described themselves as “reasonable” customers.

This 12 months solely 14% say they’re heavy customers of a broker, and 54% describe their use of a broker as “reasonable”.

“We’ve obtained a youthful technology of enterprise homeowners … coming into their very own and so they’re slightly bit extra snug with inserting on-line or direct,” Mr Hastie informed the podcast, however he says having a declare might change their minds.

“That’s after they see the true worth and that’s once I assume they’ll then for ever extra be a broker buyer.”

Ms Platakis agrees that going it alone comes with added danger.

“[A broker] actually can match the shopper up with the precise insurance coverage,” she tells the podcast.

“And claims is the place the rubber actually hits the street and actually units the broker aside on how they facilitate that for the shopper.”

Produced by insuranceNEWS.com.au in affiliation with Vero, the series will characteristic three extra episodes, specializing in claims, SMEs vs massive companies, and managing dangers.