Revolutionizing Patient Care with Salesforce Health Cloud: Features and Benefits

Salesforce Health Cloud is revolutionizing patient care by providing healthcare providers with a comprehensive platform for managing doctor-patient interactions and record-keeping. This advanced technology solution offers a wide range of features, including personalized patient care, real-time collaboration, and seamless integration with other Salesforce products. With Health Cloud, healthcare providers can improve patient outcomes, increase efficiency, and provide a higher level of care. In this article, we will explore the features and benefits of Salesforce Health Cloud and how it revolutionizes patient care.

Revolutionizing Healthcare with Salesforce Health Cloud

Healthcare has been revolutionized with the advent of advanced technology solutions. Salesforce Health Cloud is a prime example of this technology that enables healthcare providers to manage doctor-patient interactions and record-keeping on a single platform. With Health Cloud, healthcare providers can access a wide range of data from various sources, including medical conditions, current medications, visit records, history data, tests performed, personal communication preferences, and more. This method allows for more personalized, quick, and intimate attention to the patients.

How does the Salesforce Health Cloud work?

Salesforce Health Cloud is a platform built on top of the Salesforce platform that enables procedures such as acquiring patients, marketing campaigns for patients, patient contact and engagement management, physician recruitment and outreach, patient surveys and evaluations, monitoring and administration of care plans, and risk classification of patients. The Health Cloud can track patient itineraries, detect care gaps, and coordinate post-acute care, build care plans, and scale care management. The cloud can help patients form networks and connect to treatment more quickly by centralizing critical patient data and making it accessible to all parties involved.

What does the Salesforce Health Cloud offer?

The Salesforce Health Cloud is utilized by healthcare and life sciences enterprises of various disciplines and sizes, such as providers, payers, healthcare systems, pharmaceutical firms, and medical device companies, to improve patient care from the first point of contact to medical billing. The Health Cloud guarantees that patients are always in contact, and companies can obtain real-time healthcare advice for the convenience of patients and medical professionals by connecting to the private Salesforce community.

Features of Salesforce Health Cloud:

Salesforce Health Cloud offers several features that make it a powerful platform for managing doctor-patient interactions and record-keeping. These features include:

• Patient-to-patient trips: Medical experts can provide sufficient attention to each patient by providing individualized services throughout the program.
• Care plan setting could be made easier: To address any health concerns and provide the best possible solution, simple and customized care plans can be created based on the needs of each patient.
• 360° Patient View: A 360-degree view of all patients and the individual patient view can be utilized to provide the most effective healthcare services.
• Real-time interaction: The Salesforce Health Cloud guarantees that patients are always in contact. Companies may also obtain real-time healthcare advice for the convenience of patients and medical professionals by connecting to the private Salesforce community.
• Integration with EHR: Salesforce Health Cloud interfaces with current electronic health records (EHR), offering a centralized view of all tasks and goals connected with various treatment plans.
• Personalization of the patient and healthcare provider experience: The Salesforce Health Cloud provides individualized patient interactions across many channels, including online and by phone, at each stage of the patient’s journey.
• Sales and medical device optimization: Because the platform centralizes data, produces important insights, and allows job automation across numerous devices, the Salesforce Health Cloud is used by medical equipment manufacturers in sales.
• Patient-specific programs: Most significantly, medical technology businesses may assist patients in receiving optimal healthcare by developing customized patient programs.

Benefits of Salesforce Health Cloud:

• Improved patient experience: Salesforce Health Cloud provides a personalized and tailored experience to patients, from communication preferences to appointment preferences. With detailed patient profiles, companies can ensure that patients are cared for in the manner that best fits them, resulting in a more personalized care experience for each patient.
• Enhanced care management: Salesforce Health Cloud allows providers to design custom care plans that are highly personalized and adapted to each patient’s specific needs. Data aggregation technologies help providers gain useful insights into patient groups, allowing patients to obtain the best treatment possible.
• Centralized patient information: The platform provides a comprehensive view of patient information, including clinical data, prior and planned visits, and interaction history, to clinicians, payers, pharmacies, and healthcare teams. This helps healthcare professionals access real-time information about patients, including medical history and planned health check-up visits, improving service efficiency.
• Integration with EHR: Salesforce Health Cloud interfaces with current electronic health records (EHR), offering a centralized view of all tasks and goals connected with various treatment plans. Health records may be managed more efficiently because of this.
• Customization: The platform can be further customized through AppExchange’s numerous apps, making it more powerful and personalized for businesses of different types.
• Compliance with HIPAA regulations: The Salesforce Health Cloud complies with HIPAA regulations, ensuring the secure and reliable management of sensitive medical data.
• Improved outcomes: With easy-to-use dashboards, automated forms, and personalized patient interactions across many channels, Salesforce Health Cloud can help healthcare organizations enhance patient experiences, boost efficiency, and improve outcomes.

Can Salesforce Health Cloud Be Integrated with Salesforce Service Cloud?

Yes, the Salesforce Health Cloud can be integrated with the Salesforce Service Cloud to make use of the greatest capabilities of both platforms. The integration helps manage individual patient situations faster, more reliably, and in a more structured way.

Health Cloud data can be used to simplify all services and send the correct cases to the right specialists, all with the help of integration with Service Cloud. Advanced features like automated case assignment, service console, case entry, knowledge base, and others further help match patients as per their requirements.

The integration between the two platforms helps healthcare organizations boost efficiency and productivity while improving the overall patient experience.

Salesforce Health Cloud Pricing

Salesforce Health Cloud is available at different pricing tiers, depending on the size and needs of your organization. The pricing includes a per-user fee, with additional fees for customization, support, and training. You can contact Salesforce for more information on pricing and customization options.

Enterprise

Out-of-the-box CRM for healthcare and life sciences.

$ 300

USD/user/month*

(billed annually)

Unlimited

Unlimited CRM power and support for healthcare and life sciences.

$ 450

USD/user/month*

(billed annually)

Life Sciences Enterprise

Out-of-the-box CRM built exclusively for life sciences.

$ 225

USD/user/month*

(billed annually)

Life Sciences Unlimited

Unlimited CRM power and support exclusively for life sciences.

$ 375

USD/user/month*

(billed annually)

Click here to download the full-edition comparison chart.

Salesforce Health Cloud Is an Excellent Option For Healthcare Organizations.

Salesforce Health Cloud is suitable for healthcare organizations wishing to establish a small customer service staff quickly. Salesforce Health Cloud has various functions, such as putting each customer at the heart of the health system to improve healthcare coordination and increase patient retention and sales.

Enrollment and management systems can help boost adherence while improving outcomes in life sciences programs, maximizing their impact. The platform is also useful for providers, payers, healthcare systems, pharmaceutical firms, and medical device companies of various disciplines and sizes to improve patient care from the first point of contact to medical billing.

The Salesforce Health Cloud can also benefit patients by allowing them to access their medical records and communicate with their care team digitally, increasing engagement and satisfaction.

Overall, the Salesforce Health Cloud is an excellent option for healthcare organizations looking to improve their patient experience, streamline operations, and boost efficiency while maintaining compliance with regulations like HIPAA.

How A Salesforce Implementation Partner Can Help with Salesforce Health Cloud?

A Salesforce implementation partner can help healthcare organizations leverage the full potential of Salesforce Health Cloud. Partners like eClouds are experts in implementing and configuring Salesforce solutions, including Health Cloud, and can provide customized solutions tailored to meet the organization’s specific needs.

Salesforce implementation partners can help organizations with:

• Customization: Implementation partners can customize the Salesforce Health Cloud to meet the unique needs of the organization, such as creating custom fields and objects, workflows, and reports.
• Integration: Implementation partners can integrate Health Cloud with other systems, such as electronic health records (EHR) and medical devices, to centralize data and streamline workflows.
• Training and Support: Implementation partners can provide training to staff and ongoing support to ensure that the Health Cloud solution is being used effectively.
• Compliance: Implementation partners can help healthcare organizations comply with regulations like HIPAA by implementing security measures and ensuring that patient data is kept confidential and secure.

Bottom Line

Salesforce Health Cloud is a powerful tool revolutionizing healthcare providers’ management of patient care. Its features, such as centralized patient data, real-time interaction, and personalized care plans, are improving the healthcare industry. By utilizing Salesforce Health Cloud, healthcare providers can provide patients with more personalized and efficient care, leading to better outcomes.