On platforms like Ebay classifieds you’ll not only discover used objects. Many times, prospects additionally promote new items there. Optimistically there are actual bargains. COMPUTER BILD reader Sebastian O. was additionally hoping for the identical: In the summertime of 2021 he purchased a Samsung Galaxy Watch Energetic 2 in its unique packaging – the vendor had acquired it from the corporate Markenmehrwert (Vodafone accomplice) as an accompaniment to a brand new smartphone. He offered all details about the origin.
The difficulty began in December 2021: the smartwatch went on strike. O. then registered on the Samsung service web page and despatched the watch to the restore service commissioned by Samsung. After nearly two weeks, he acquired the smartwatch again unrepaired – the corresponding spare half was not out there. Sebastian O. ought to contact the vendor or Samsung on to get a brand new watch. There he bit on granite: Not one of the events concerned – Vodafone, model added worth or Samsung – wished to offer him a brand new gadget. In any case, in response to the reasoning, he was not the primary purchaser. Sebastian O. then contacted COMPUTER BILD.
The perfect good watches
Apple
Particulars concerning the take a look at
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All the time-on show
Anti-scratch design
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Brief battery life
Suitable with iPhones only
Apple
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Precisely measures coronary heart fee
Voice assistant Siri on board
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Brief battery life
Suitable with iPhones only
Apple
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Handy operation
Common updates
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Brief battery life
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Apple
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Massive, vivid, scratch-resistant show
Common software program updates
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No always-on show
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Fitbit
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Correct coronary heart measurement
Scratch-resistant AMOLED show
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Sluggish activation gesture
With out LTE module
Fitbit
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Complete well being evaluation
Correct coronary heart measurement
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Partly sluggish service
With out LTE module
Samsung
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Some Google providers on board
General straightforward to make use of
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Not suitable with iPhones
Barely inflexible bracelet form
Samsung
Particulars concerning the take a look at
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Some Google providers on board
General straightforward to make use of
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Not suitable with iPhones
Barely inflexible bracelet form
Garmin
Particulars concerning the take a look at
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class coaching features
With out of doors maps
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Messaging Restricted
Nested menus
Samsung
Particulars concerning the take a look at
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Mechanically acknowledges exercises
With GPS and barometer
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Battery life stays quick
Coronary heart fee sensor not correct
Full listing: The perfect smartwatches
Alternative for first-time patrons only?
Lawyer Thomas Hollweck can reassure the reader: “The truth that he’s not the unique purchaser doesn’t matter from a authorized standpoint, because the regulation makes no distinction right here.” Nonetheless, in response to the lawyer, he has no declare towards the vendor on Ebay classifieds. As a result of when promoting through the platform, the guarantee for materials defects is often excluded – if the bought merchandise is damaged, then there isn’t any declare. As a substitute, the businesses concerned should procure a alternative.
Lawyer Thomas Hollweck sees Vodafone and model added worth as the first accountability, as a result of these firms have been the organizers of the marketing campaign, by means of which the smartwatch was additionally bought with the smartphone. Nonetheless, it will be important that the required paperwork can be found as proof.
Samsung provides in
The editors additionally requested Samsung why the restore or alternative was rejected. As a result of the regulation must also apply on this case.
When requested, Samsung mentioned that the service would contact Sebastian O.: “The satisfaction of our prospects is a prime precedence for Samsung. Within the current case, the watch can’t be repaired as a result of an absence of spare elements. As a substitute, the client can return the watch and obtain a credit score for it. We’ll be in contact with him shortly.”
On the time of going to press, Sebastian O. had not but acquired any suggestions. Nonetheless, the reader hopes for a well timed resolution to the case.
