Daniela Gerd tom Markotten, the complaints about Deutsche Bahn are presently louder than ever. Prepare diversions, cancellations, delays continuous. Even the formally reported punctuality in long-distance transport, which counts very positively, doesn’t even attain the 70 % mark. What is going on on there?
that we’re persevering with to increase and modernize the route community. At 13.6 billion euros, the development quantity this 12 months is larger than ever earlier than.
And that results in this example, which many solely describe with the time period railway chaos?
Rising and modernizing on the identical time beneath the rolling wheel is a demanding balancing act: A development website results in street closures, diversions or velocity limits. This may result in overlay results.
What do you imply by overlay results?
that from street visitors. When a motorway is closed, the detour routes are often comparatively full.
Does the heavy rail visitors you talked about have one thing to do with the vacations or are there different causes?
We’ve been driving at pre-corona stage for the primary time since Easter. It is excellent information that the anticipated progress in vacationers is now really occurring.
Nonetheless, if you began your new job 9 months in the past, you introduced that you just wished the railway to change into probably the most fashionable and…
…hottest…
…make the most well-liked technique of transport. We appear additional away from that than ever.
I disagree. I believe we’re heading in the right direction there. I take a look at the contribution I could make in my division to enhance the client expertise.
You’re assured that this can work.
Naturally. We should proceed to advance digitization, we should speed up it. The truth that we’ve got a larger quantity of development on the identical time is additionally an funding sooner or later. And in addition an funding to really attain this contemporary and hottest technique of transport.
The 9-euro ticket marketing campaign will begin in a few days. You also needs to promote for the practice. Is not it pointless to start out now of all occasions when the so-called buyer expertise is not at its finest?
I see the 9 euro ticket as a possibility. It is a unique alternative to create a buyer expertise for a lot of new clients. And that is why all colleagues are reaching out for the roof to make it nearly as good as potential.
A great buyer expertise in utterly overcrowded trains?
In fact, we additionally know that we will anticipate considerably extra passengers on particular person routes and should react to potential penalties. For instance, when a complete tour group modifications trains on the way in which to a good tour vacation spot. Because it likes with the . scheduled stopping occasions – that are deliberate to be two minutes – can typically be tight.
Does that imply it might get much more problematic given the crowds?
It’s important to differentiate. There might be sure regional routes the place we anticipate larger occupancy. And on the identical time we might be utilizing extra long-distance trains over Pentecost and the lengthy weekends. We’re making ready as finest we will, together with with further service staff who will then present orientation on the platforms and who will attempt to distribute journey teams over your entire size of the practice in order to not exceed stopping occasions.
Let’s transfer on to the subject of latest applied sciences, for which you’ve gotten full-time accountability on the board. Are they the answer to the issues of the railways?