Voxdesk is the world’s best call center software. Voxdesk software is trusted by over 300,000 businesses globally. Voxdesk is trusted by world-leading companies to manage their business operations. it has so many advanced features like prioritizing, call scripts, automation, disposition, a powerful auto dialer software, and many more.
Let us see the top features of the voxdesk call center software
Automation is a way to do important and common things automatically. In this advanced digital world, we believe in the power of automation. We use automation in our call center software. Features like automated voicemails, and process automation is the key factors of our software. we also have customized call dispositions and a predictive dialer. This all helps in quality calling.
- Call disposition
With call disposition, you can create tags that help you identify contacts. With the help of tags, you can label the result of the call. As an example, the sales team can label the prospects’ calls as “interested” or “not interested.” The customer support team can label the customers’ calls as “urgent” or “non-urgent.” Tagging helps you label the outcome of calls. This information is visible to your entire team. This helps your team to know about your work as well as the status of calls.
- Personalized call-handling
Through our call center software, you can easily record the information of the last call. Keeping information helps you in knowing and verifying the caller. If he calls again, this time you have information in your hand that helps you in verifying the caller.
- timely follow up
You can generate outbound calls through our software on a specified date and time. You just need to select the time and date and user, and then the call follow-up will be created based on your mentioned time. When this time reaches you or your staff can easily continue the call.
- Get insights
You can get insight into the call that your agent is making. You can easily know every activity of your agent through our call level data.
- Powerful dialer
Our phone dialer dials the number automatically. When any call connects to the selected contact on behalf of an agent, then our dialer easily tells you who is going to answer the call, either person or machine.
It saves time and effort of calling. Agents usually spend so much time and effort on calling people manually, but now this problem is solved. Agents can improve their calls through our dialer. The call center gets the benefit of improving call efficiency through our automated dialer.
Soundboard is a powerful feature when it comes to engaging consumers. Through the soundboard, you can create and play sound files when needed to engage your audience.
The Soundboard helps you in conveying your message clearly with quality. One major benefit of the soundboard is conveying your messages to other native speakers. In most organizations, fluent English is required for conversation. Therefore, people who are not fluent but want to convey their message to a fluent speaker can take the help of our feature. the soundboard will do the job with your commands.
The recording is the most common feature that is most required in businesses and organizations. Our recording feature works great. Our recording feature includes some advanced tools that help in recording. You can record the call easily with our software and get the benefits of additional tools that are included in the voxdesk.
- Music on hold
The music on hold feature enables you to play music when someone is on hold or waiting for a connection .this feature you see in all call centers they add music until a successful connection or call is made. You can take benefit of this feature and can play your chosen music instead of a ringtone during the waiting time.
These are the top features of voxdesk apart from these there are more additional features. no wonder it is quality and trustable software by 500apps company that you can use in your business and, organization.