What is an Internet Telephony Service Provider and How to Set up your ITSP?

ITSPs provide digital telecommunications services over the Internet using Voice over Internet Protocol (VoIP). In many cases, ITSPs provide services directly to end users or as wholesaling suppliers to other ITSPs. Many ITSPs use signaling and multimedia protocols, such as the Session Initiation Protocol (SIP), the Media Gateway Control Protocol (MGCP), Megaco, and the H.323 protocol. One of the earliest VoIP protocols, H.323 is slowly declining in popularity and is rarely used in consumer products.

In an , a customer can connect via a local area network to the provider’s network via a traditional analog telephone set, an IP phone, or a private branch exchange (PBX) system via a media gateway to the provider’s network. ITSPs are also known as voice service providers (VSP).

There are three main components required to set up your own ITSP:

1. hardware infrastructure
2. software
3. Telecom carries / gateways

hardware infrastructure

Hardware infrastructure can include dedicated servers, switches, routers, internet bandwidth, etc. Hardware infrastructure can be rented from a third-party provider or owned by your company.

software

You can use the portal to offer cloud-based / hosted ICT services to your customers and separate their billing and accounts. It has two main components, first, your main marketing website with products listing as well as a self-service customer portal and eCommerce functionality, and second, a white-labeled multi-tenant ICT service portal.

Telecom carries / gateways

These carriers include VoIP/SMPP/SMTP/PSTN carriers for voice terminations, SMS/SMPP carriers for SMS messages, and email gateways. It is essential that the admin select a VOIP/PSTN/SMPP provider that can originate and terminate bulk calls.

How to setup your ITSP using ICT’s products

The companies listed below provide the services necessary to become an ITSP, as well as factors that might influence your decision.

1. ICTBroadcast
2. ICTCore
3. ICTFax

ICTBroadcast SP Edition

ICTBroadcast SP Edition provides telemarketing services and unified mass communication services for any business. ICTBroadcast provides inbound, outbound and dynamic modes of communication and products to automate your business communications.

ICTCore SP Edition

ICTCore is a CTI communications framework. For those looking to enter the VoIP business to offer twilio / plivo-like services via VoIP APIs rather than only offering wholesale / residential VoIP service, ICTCore is an ideal solution. Not only does it enable you to integrate API into your customers’ applications, it also allows you to bundle communication services and offer them to customers in a very attractive way that has never been done before in the industry.

Developers and integrators can use the ICTCore to rapidly develop ICT-based applications with their existing development skills. Lets developers create communication-based applications such as auto attendants, fax to email, click-to-call functions, and so on. Scripts can also be written to control incoming and outgoing communication instances.

ICTCore specializes in integrated and automated communications. ICTCore aims to be a software/back-end solution for CTI (computer telephony integration) projects. Moreover, as a framework, it can be extended to develop new communication solutions and services using existing development skills and infrastructure.

ICTFax SP Edition

ICTFax Service Provider Edition can offer your clients web to fax, ATA, email to fax, email to fax, email to fax, email to email, fax to email and hosted / cloud fax services.

Difference between Enterprise & Service Provider Edition

There are two ICTBroadcast editions available to meet the needs of two different types of clients.

Enterprise edition

We developed Enterprise Edition specifically for call centers, contact centers, and organizations to fulfill unified communications and telemarketing needs such as marketing products and services, interacting with customers, conducting surveys and setting up an appointment with them, better communicating with employees, and managing their workforce efficiently.

Service Provider Edition

The Service Provider Edition was designed specifically for Internet Telephony Service Providers (ITSPs), so they can offer managed auto dialer and call center services to their business customers. The ICTBroadcast Service Provider Edition is designed for service providers, telecom companies and carriers because it features unified communications, multi-service billing, advanced routing, and a payment management system.

SP Edition has the following extra features:

• Multi-service billing
• Rate and Route Management
• Payment Management
• scalability
• load balancing
• Branding/White Label
• CDR reports

Source: https://www.ictinnovations.com/what-is-an-internet-telephony-service-provider-and-how-to-set-up-your-itsp

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