Conversational AI is artificial intelligence that allows brands to talk to their customers. Using conversational AI, brands can offer instant answers to consumer questions, generate more insights, and increase sales. It can also have an impact on consumer satisfaction. Though the outcomes will vary by industry, conversational experiences will be a crucial part of one-to-one brand building in the future.
Conversational AI is a technology comprising voice assistants or chatbots that integrates talking to start and run processes. These tools imitate human interactions using machine learning, natural language processing, and data.
We use conversational AI for various purposes, including expediting returns, answering inquiries, assisting consumers with finding what they need in-store, upselling them on other products, and more.
Conversational AI Examples and Applications
If you wonder what is an example of conversational AI, all you need to do is look around to find your answer. The technology combines NLP and virtual assistance to offer users real-time, human-like support. Conversational AI is exemplified by chatbots and virtual helpers like Alexa, Siri, Google Assistant, Cortana, and others.
These assistants can provide individualized responses since they comprehend natural language and human intent. Conversational assistants can address considerably more complicated user inquiries than standard chatbots, which can only respond to yes-or-no questions.
1. Conversational AI in Healthcare
Healthcare providers can handle and provide accurate, quick answers to many service requests and customer support inquiries at once, thanks to conversational AI solutions, which make life easier for patients, doctors, and other medical personnel.
The most prevalent application of conversational AI in healthcare is for customer service; other uses include scheduling appointments, collecting data, processing payments, providing reminders for meetings, etc.
2. Conversational AI in BFSI
Conversational AI is becoming increasingly common in the banking and financial services sectors. According to a survey by NMSC, the market for chatbots in banking, financial services, and insurance (BFSI) was valued at $586 million in 2019 and is projected to reach $7 billion in 2030.
The potential of artificial intelligence in the BFSI sector is limitless, from claim processing and credit scoring to risk management and evaluation.
3. Conversational AI in Retail and E-Commerce
Supply chain management is the most important use of conversational artificial intelligence in the retail and e-commerce industries. However, most businesses do not try to streamline outgoing communication because the entire supply chain is managed internally.
This issue is resolved by conversational AI, which provides clients with 24/7 access to information. The conversational AI bot can quickly gather information from many sources and provide clients with the required information.
4. Conversational AI in the Automobile Industry
Automobile producers must be ready to offer their clients a customized and cutting-edge experience at various points throughout their trip to maintain a competitive edge in the market.
Customer engagement through quick human-like conversations, helping consumers select the best vehicle for their needs and budget, and decreasing wait times by offering self-service choices are examples of how conversational AI is used in the automobile sector.
5. Conversational AI in Airlines and the Travel Industry
The importance of technology in every area has been brought to light by the global epidemic. Since the tourism sector was the most negatively impacted, automation backed by AI gave it a chance to recover more substantially than before.
Conversational AI is the way to go for future travel that is incredibly efficient. It provides tech-savvy millennials with a cutting-edge business processing platform so they can book vacations on the fly.
6. Conversational AI in Telecommunications
The most cutting-edge, intelligent, and human-like support can be offered at scale and in various scopes using bots powered by next-generation cognitive technologies.
For instance, more sophisticated bots and virtual assistants can recognize consumer intentions and carry on a conversation by evaluating the relationship between words, in contrast to simple bots that can be scripted to respond to FAQs.
Not only would this greatly relieve the stress on the support team, but it would also improve customer satisfaction.
7. Conversational AI in SaaS
Conversational AI in SaaS is an exciting shift in how people interact with software. Instead of scrolling through a series of menus or buttons to find the information they require, users can now speak to their program. Voice recognition or chatbot technologies can be used for this.
SaaS providers can leverage conversational AI to give a more individualized user experience. For example, service providers can offer an experience that is more tailored when they are aware of the user’s particular demands and preferences.
Conversational AI is a powerful new tool for businesses. It helps them reach customers even when unavailable during business hours. The software also helps them solve customer support tickets and make sales. In addition, this new type of AI can be trained to be customized for different businesses across multiple industries. In this way, businesses can ensure automation and a personalized customer experience.
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