When dealing with company, you may have a lot of questions about it, especially if it is your first time with it. There is no shame in seeking answers about a firm, as it will help you have a better understanding of the nature of its services.
Under our radar is LONGER, a company that deals in 3D printers and other products. Let us look at the frequently asked questions about this company.
Where Is LONGER Based?
LONGER is a Chinese company that was founded in 2016. It is currently among the most prominent Chinese companies globally in the high-tech scene, fighting for the top spot against other big market leaders. The founders were Dr. Lao and Dr. He. The company has its headquarters in Longgang District, Shenzhen.
What Products Does LONGER Have?
LONGER has a diverse product collection, which primarily features 3D printers. You can pick between FDM and resin 3D printers, depending on your need. LONGER is the place to be if you need a laser engraver, where you get have a starter type like the 5w. You can also get accessories for both 3D printers and laser engravers.
Which LONGER Laser Engraver Is the Best?
The ideal laser engraver depends on the use. For instance, if you want a manageable for lightweight duties, or if you are novice user, the RAY5 5w is an excellent pick. However, if looking for a commercial product, you should go for the 10w laser engraver, which can handle heavier tasks, work fast and offer precise outcomes.
You may also check out the laser engraver accessories, such as the laser rotary roller, laser engraving safety goggles, and the air assist pump to make work easier.
How Long Does It Take LONGER To Ship Products?
Shipping time depends on your location. If you are in the US, it takes between 5-15 days to ship from LONGER’s warehouse in Los Angeles, plus you won’t pay shipping costs.
It takes 3-15 days to ship to European countries, and it is free for countries like Germany, Denmark Netherlands, Belgium, Italy and more. For Australia, shipping time is between 5-10 days, plus you have to pay a $218 fee. You pay $140 for shipments to Canada.
It takes 10-20 days for Asian countries, and it is free in some of them.
Can I Return My Purchased Products?
LONGER has a friendly returns and warranty policy that you should go through when purchasing from its stores. You have a 30-day return window, if you want a refund. Contact the support team for help on this. If the returns period elapses, you can take advantage of the 12-month warranty.
How Do I Reach Customer Support?
In case of an issue with the products or if you have a query, you can reach customer support via email, call, WhatsApp, WeChat, and Facebook. The response is prompt and you will receive the help you need.
Conclusion
Highlighted above are common questions many people have on LONGER and its products. In case of more queries, do not hesitate to contact the support team.
